We hope that you are happy with your purchases, but in the case that you are not our return policy is as follows:

Return policy for housewares

Returns With an Original Sales Receipt
Metro Home offers a full refund on your purchase within 30 days of sale. The item must be unopened and/or unused and in original condition with all packaging intact. All returns will be issued in the original form of payment.
Returns Without a Receipt
Returns without receipts will be honored with store credit or exchange for the current selling price.
Furniture Return Policy
Regular purchase furniture items may be returned for a full refund within three days of purchase. Items must be in as-purchased conditionesd, and not a clearance item or special order. After 3 days an in-store credit may be available subject to manager's approval. No returns will be allowed after ten days. There will be a $45.00 delivery fee for return merchandise picked up by the Metro Home delivery department. Clearance items are a final sale, no refunds or returns.

Furniture Special Orders
Special orders require a non-refundable deposit of one-third of the total at time of order. The balance is due when furniture arrives in stock at Metro Home. Special orders are non-returnable.

Layaway Furniture Policy
Furniture items may be placed on layaway for 60 days. A non-refundable deposit of one third of purchase price is required. If the item is not paid in full within sixty days, the item will be removed from layaway status and the deposit will be converted to an in-store credit. We will of course make every effort to contact customers prior to removing the item from its layaway status. All refunds will be made in the same form as the original payment. Cash refunds over fifty dollars will be paid by check and mailed to the customer within three days of the return.

Delivery
We are proud to offer in-home delivery service. Your furniture and your home will be treated with the utmost care and respect from start to finish. Professional delivery and set up is available within Anchorage, Eagle River, Girdwood and Wasilla. We will also package your purchase for freight collect shipping by the shipper of your choice if you live outside of our delivery area. Please ask your sales associate for more details.

Warranty
Our store warranty for all furniture purchase is one year from date of delivery. In addition to this all of our products carry a manufacturer's warranty, many of them lifetime warranties. Your associate will let you know the specific warranty on your purchases. Additional warranty on leather, fabric and wood finishes is available through the optional Guardian treatment program.

Financing
Financing is available for purchases over $500. The application process usually takes less than 20 minutes and is done in-store. Twelve months same as cash terms are available every day, with no money down, no monthly payments and no prepayment penalties. In store layaway is also available for 1/3 down deposit and 60 day terms.

Still have questions? Call us at (907) 279-4455
We will be happy to help you in any way we can!